Analytics
Topics
Understand what your customers are talking about.
Don't just count messages; understand them. VerlyAI automatically categorizes conversations into topics to help you make data-driven product decisions.
Managing Topics
Organize your conversation data by creating custom topics or letting AI discover them for you.
- Create Topic: Manually define a topic (e.g., "Pricing Plans", "Website Chat") to track specific user intents.
- Edit/Delete: Refine your topic list as your product evolves.
- System Topics: The AI automatically tags conversations with relevant topics like "Customer Support", "Lead Qualification", or "Human Handoff".
Intelligent Clustering
Our AI analyzes your chat logs to group similar questions and issues.
- Common Issues: Identify rising bugs or complaints (e.g., "Login Failed" or "Shipping Delay").
- Feature Requests: See what users are asking for that you don't offer yet.
- Knowledge Gaps: Discover questions the agent couldn't answer, indicating where your Knowledge Base needs updates.
Sentiment Analysis
Track the emotional tone of conversations within each topic.
- Positive: "Great help", "Thank you".
- Negative: "Frustrated", "Just let me talk to a person".
- Alerts: Set up notifications when negative sentiment spikes for a specific topic.
Use Topic Analysis to improve your System Prompt and Knowledge Base. If users keep asking about "Refunds", make sure your refund policy is clearly indexed.