Analytics
Chat Logs
Review full conversation histories and debugging details.
Access the complete history of every interaction your agent has ever had. Review transcripts, debug issues, and analyze user behavior.
Conversation List
The sidebar provides a real-time feed of all conversations.
- Search: Quickly find specific chats by message content or user ID.
- Channel Filters:
- All: View every conversation across all platforms.
- Widget: Chats from your website.
- WA: Chats from WhatsApp.
- Other: Chats from other sources (API, Voice, etc.).
Conversation Detail
Click on any chat to see the full transcript and metadata.
- Message History: View the exact exchange between the user and the AI.
- Timestamps: See when each message was sent and received.
- Source: Identify where the message originated (e.g.,
WIDGET).
Export & Analyze
- Filter: Apply advanced filters (Date Range, Sentiment, Status) to narrow down your search.
- Download JSON: Export the full conversation data for offline analysis or compliance.